Speaking Professionally Communication Hints 
for your Business from 
Kevin Ryan
Sometimes, the best thing to say is … nothing at all!             back
The way we use our voice adds so much meaning to what we say. We can all remember the exercise that we did in school where you take one sentence and by changing the word to emphasise you change the entire meaning of it.

Pausing for Effect
And the most effective use of our voice can be when we don’t use it at all – the pause. Whether it is in an interview situation or a presentation to a group, pausing can enhance our presentation by –

    • Giving the listener(s) time to absorb the important points that you are trying to make.
    • Giving your listener(s) the space to ask a question. Sometimes if we are going at full pace, rattling off point after point, our listeners feel they’re interrupting if they ask a question.

The main thing we all want from clients – or potential clients – is questions. Questions that let us know what is important to our client – and are our best guide as to what they really have in mind.

The trouble is, sometimes nerves or the desire to impress can cause us to speak faster than normally – with less pauses. If this is a danger, try to remember the golden rule of pauses: The more important the point, the longer the pause to follow.

Because, sometimes, the best thing to say is…nothing at all.

© 2001-2009 Kevin Ryan                                                                back

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