Superior, Memorable Customer Service
 

This course is designed for any staff who interact with customers - helping them to see themselves as customer service professionals - not just someone doing a job.

Exceptional customer service is essential for any business to grow in these competitive times and this course will leave staff with an awareness of how to provide it and a desire to do it.

What they said...
"The seminar you presented exceeded our expectations with your understanding of the concept, the rapport you created with the participants and the professionalism of your presentation. Our staff reported that they felt motivated by the seminar and look forward to implementing the strategies discussed."
Peter Morris, Australian Leisure & Hospitality Group

The Right Attitude, Skills & Knowledge

Topics covered include -

• Why customers stay loyal to a business
• Why they leave
• What turns customers into 'advocates' for your business
• How to make your service stand out
• How to help a customer choose
• How to add value to your customer's experience

Innovative, yet proven techniques are applied in realistic scenarios and/or role-plays to guarantee that participants take away skills they can apply immediately.

For Managers & Staff

  
This training is offered in two formats -
Staff Training focuses on the right attitude and skills; whereas the Managers' Training aims to give participants the skills and strategies to ensure a high standard of service from all staff.

Kevin has extensive experience training in the area of customer service and customer relations for over fifteen years in the hospitality, gaming, retail, building, wholesale and primary industries.

Please contact us to discuss how we can make your customer service more innovative, fun and memorable - and your business more profitable.