The answers to these questions will define the success of any successful business - because any successful business is customer-oriented - and so it must know what today's customer expects, notices and remembers.

This presentation has proven to be very successful. Small business owners and those involved in retailing have said it is particularly relevant to today's environment.

Kevin's background in sales at wholesale and retail levels, as well as his extensive experience in service based industries means that the information is provided in practical, easy-to-apply strategies. At the same time as providing specific hints for use in the workplace, the presentation is uplifting and fun - reminding all present that the best customer service is given by someone who enjoys what they do.